Customer feedback questionnaire

Customer feedback questionnaire

 

 

Please answer the following questions which will help us rate our service to you and also improve our service for the future.

 

Thank you in advance.

 

Your Full Name (required):

Your Email Address (required):

Type of service provided to you (required):

Where did you hear about us?

What attracted you to us originally?

Was it easy to contact us for enquiries?

How would you rate our response time to your enquiries?

Do you feel we listened to and understood your queries and questions?

Were you kept informed and updated on progress before and whilst providing the service?

Did we take responsibility to meet your needs?

Do you feel we were willing to go the “extra mile” to help?

Would you use any of our other services (e.g. weddings, portraits, courses)? If yes, please state which?

What ONE thing did we do well when providing our service to you?

What ONE thing could we do better?

What is the ONE thing should we never stop doing?

How is the quality of information on our website?

Are the prices of our products competitive?

What would you recommend that will help improve our service to you in the future?

Would you recommend us to others? Please state reason.:

OVERALL, how would you rate our service?